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PURCHASE RETURNS
Mantù strives to ensure complete satisfaction of its customers by offering the opportunity to return one or more ordered items free of charge and receive a refund equal to the price of the returned items. All returns will be at the expense and under the responsibility of Mantù. The Customer is granted 7 days after delivery to file a return & refund request by emailing sales@castorfashion.it, only if the goods are intact, undamaged, not used or never worn. Mantù has the right to ask the Customer for pictures of the items wished to be returned. Once return has been authorized, we will take care of setting up a parcel pick-up for the Customer free of charge.
CONDITIONS OF RETURN
To return one or more items to Mantù, the Customer is required to comply with the terms stated below:
A) – If needed, the garment must be tried for size without removing or damaging any label or tag. Mantu.it/shop will in no case accept returns where the tag and / or label is found chipped, broken, cut, removed or tampered with.
B) - Items that present any sign of use, wear, ironing, washing or handling will not be accepted and will be returned to the Customer at their charge.
C) - The items need to be returned under the same conditions in which they were shipped to the Customer and must be wrapped and packaged properly.
D) - All other labels and tags present on the item, both fabric labels or swing-tags, must be found intact and must never be removed from the garment.
E) – The refund request should be issued no later than 7 days after delivery.
F) - If the Customer wishes to make a size, colour or item change, they must carry out the “Return or Exchange Procedure” explained below, and reach out to the Mantù team at sales@castorfashion.it for availability info
G) - Any item defect of conformity existing at the time of delivery must be reported within 72 hours of receipt of order.
Mantù reserves the right not to accept returned items and return them to the sender at the expense of the latter.
RETURN OR EXCHANGE PROCEDURE
A) - To ask for a Return Authorization, the Client must send an email to sales@castorfashion.it within 7 days of receipt of the goods. The email shall include Order Number and Code(s) of the Item(s). Once the request is sent, Mantù’s Customer Service Team will provide the Customer with a written Return Authorization and a set of instructions to follow.
B) - The cost of shipping and duty fees are taken on by Mantù’s Team who will take care of setting up a parcel pick-up from the Customer’s provided address to have the items sent back to Castor Fashion – Via VIII Marzo 11, 46014 Castellucchio (MN), Italy. The customer must provide the parcel at the designated time and place of pickup. The goods must be returned in the same package and conditions in which they were received in.
C) - In the case where a refund is requested, the Customer should wait for Mantù’s written Return Authorization. The cost of shipping and any duty fees is the responsibility of Mantù.
D) - In the case where the Customer is delivered defective goods, or in the case Mantu.it/shop commits an error concerning shipping and orders, the Customer shall follow the procedure stated above. Mantù reserves the right to request for photographic proof before authorizing returns due to faulty goods.
E) – Mantu.it also reserves the right to reject unauthorized returns and returns that do not conform to the terms stated above.
For all aspects not specifically expressed or written, the Customer shall refer to the European Regulation for distance selling.
Every returned item will be subject to inspection by the Mantù staff who will verify compliance with the terms and conditions of return stated above. Mantù reserves the right to consider further charges at the expense of the Customer when necessary to ensure the resale of the returned items. The amount of the eventual extra charges will be determined after the assessment of the returned items’ conditions and then communicated to the Customer.
REFUND
If the return procedure is performed properly and in compliance with all terms and conditions stated above, the Customer shall receive an email stating the acceptance of the return. The reimbursement will be made by credit card transfer (in the case where the order was paid for with a credit card), PayPal credit (in the case where the order was paid for using PayPal) or bank transfer.
Mantù provides safe shipping to Italy and all over the world using the best courier services: DHL and TNT.
All shipped goods are carefully packaged. The invoice shall be found inside the parcel and shall contain detailed price indication and applied discounts, also in the event where the Customer has bought an item that was on sale.
FREE INSURANCE
Mantù has an insurance which covers all shipments against theft and/or accidental damage.
The insurance shall be valid up until the moment the parcel is delivered.
ORDER PROCESSING
All orders regularly carried out and paid for will be processed within 5 business days.
Shipments are sent on business days only: from Monday to Friday, from 9:00 AM to 2:00 PM.
Orders placed on Friday, after 10:00 AM, shall be processed on the following Monday.
Orders placed on Saturday and Sunday shall be processed the following Monday.
During sales, slight delay in processing may occur.
ONLINE SHIPMENT TRACKING
Mantù provides their Customers with a live shipment tracking service, courtesy of the services provided by DHL and TNT. Once the parcel is shipped, the Customer shall receive a confirmation e-mail containing a tracking number that allows them to check the shipment status at any time.
The shipment status can be tracked through the couriers’ official websites:
TNT - Tracking spedizione: controllo e tracciamento pacchi | FedEx (tnt.it)
DHL - Tracciabilità - DHL - Italia
DELIVERY TIME
Delivery time depends on the destination of the products.
Italy (DDP): delivery is indicatively expected within 2 business days after shipment.
EU European Countries (DDP): delivery is indicatively expected within 3 business days after shipment.
Rest of the World: delivery is indicatively expected within 4/5 business days after shipment.
During sales, orders and shipments may be subject to delays and will be processed within 72 working hours. Delays may occur for reasons of force majeure, such as adverse weather or customs timing.
DELIVERY CONDITIONS
Once the goods are delivered, it is the Customer’s responsibility to carefully inspect the package before signing the delivery receipt. In the case where the package is found to have been tampered with or is found not intact, the Customer may sign the delivery receipt subject to checking / verification (sign as ‘Good Unchecked’) or they may refuse delivery.
Any irregularities or defects must be immediately reported to the local DHL or TNT office and also to Mantu.it by sending an email to the Customer Service ( sales@castorfashion.it ). In the case where the package has been tampered with, if the Customer has not signed for the package as “Good Unchecked”, the delivery is automatically considered accepted and following complaints or requests will not be met.
In the case where the Customer refuses to accept the parcel, all shipping and customs costs to return the package to Mantù shall be deducted from the refund due to the Customer. If for any reason whatsoever, the shipment is not delivered to the address provided by the Customer during registration, the package will be returned to Mantù at the Customer’s expense. In this case, Mantù shall deduct that amount from the refund owed to the Customer.
The Country and shipping address provided by the Customer while making a purchase, must be correct. Mantu.it has the right to cancel orders if the Customer writes in a Country that does not match the address provided.